This guide provides an overview of the BookingPad Agency Portal. The portal is designed to help you manage your agency’s settings, access reports and available applications.

Account Log In

To get started, go to the Agency Portal login page.

Who can log in?

This portal is exclusively for Manager agents. If you have a different role, you won’t be able to access it. 

Your Login details 

Simply use the same username, agency ID and password that you use for your BookingPad account.

If you need assistance with signing into your account please check this page.

Navigating the Dashboard

After you log in, the main dashboard is displayed. This is where you can view key details about your agency. At the top of the screen, you’ll find the different sections you can access in the portal:

• Dashboard
• Analytics
• Applications
• Airlines
• Profile and Password (top-right corner including the email address)

Dashboard

Here you can quickly find relevant information such as your agency’s name and ID, number of agents in your agency and which airlines you have access to via AirGateway.

In addition to this, you can also log in to the BookingPad and visit our Knowledge Base for useful information.

Analytics: Monitoring Agency’s Performance

The Analytics section allows you to generate detailed reports to evaluate your agency’s performance on BookingPad.

The report provides details on total booking, tickets bookings, and the airlines. You can filter the data by date and download it as a CSV file.

Below the filter buttons, a table displays the details, you can sort this table by airline, agent, application and subagency.

Applications: Connecting to Technology Providers and AirGateway tools

The Applications section is where you can navigate through the different services and tools available for your agency. From here, you can:

• Activate Third-Party Providers (“API Partners”): connect with your selected API partner to access our NDC content through their platform. 

• Access AirGateway Tools: use dedicated tools, such as Tracer, for tracking and monitoring bookings.

A complete list of partners is available on our website here. Once you request to access AirGateway NDC content through an API partner, we will enable the provider in the Applications tab.

Here you can also check the permissions allowed for this provider (it can include: shop, book, issue, cancel…) and the access token details.

Airlines

This section shows you a complete list of all the airlines your agency has access to. It is also where you can manage its access.

• View enabled Airlines: see which airlines are active and ready for you to book with.

• Manage Access: to deactivate an airline and remove your agency’s access, simply click the tick box to its name. 

This feature helps you control which airlines appear in your search results and keeps your list up to date.

Profile and Account: Managing your Account

To manage your agency profile and settings, look for your email address in the top right corner of the screen. 

Click on the email or the small arrow next to your email address.

A drop-down menu will appear. Click on Edit agency.

From here, you can: Add your Agency logo, edit your contact information (including the Agencyt Alerts Email), and log out.

Updated on: 18/08/2025