NDC Servicing per Airline

Overview of NDC servicing per airline

	Order Split	Refunds	Rebooks	Refund Disrupted Orders	Rebook Disrupted Orders	NDC Agency Portal	Help Desk
BA	✅	✅	✅	✅	✅	IAG Portal	BA Help Desk
IB	❌	✅	✅	✅	❌	IAG Portal	IB Help Desk
AF/KL	❌	✅	✅	✅	❌	AgentConnect Biz	AFKL Help Portal
LHG	❌	✅	✅	❌	❌	SPRK	Lufthansa Experts
VY	❌	❌	❌	❌	❌	Vueling Agency Portal	i3.support@vueling.com / ndc.commercial@vueling.com
AY	✅	✅	✅	✅	✅	FAST Portal	Finnair Help Desk
A3/OA	❌	✅	✅	❌	❌	A3 SPRK	A3 Help Desk
SQ	✅	✅	✅	✅	✅	Krisconnect@singaporeair.com.sg	Agent 360 SQ
QF	✅	✅	✅	❌	❌	QF SPRK	AgencyConnect
AA	✅	✅	✅	❌	❌	AA SPRK	AA Help Desk
UA	❌	✅	✅	❌	❌	UA SPRK	UA Help Desk
HA	❌	✅	❌	❌	❌	HA SPRK	HA Agency Portal
EK	✅	❌	❌	❌	❌	EK SPRK	EK Help Desk
AV	✅	✅	✅	❌	❌	Inhouse	AV HelpCenter
CM	✅	✅	✅	❌	❌	SPRK	CM Call Center
LA	❌	✅	❌	❌	❌	Inhouse	support_ndc@latam.com
BT	❌	✅	❌	❌	❌	Inhouse

Servicing terminology

Order Split - division of passengers who are booked in one reservation into several reservations

Automated Refund - refund tool that simplifies the refund process by calculating the refund and applying the appropriate penalties automatically without human intervention

Automated Rebook - tool to rebook the passenger on an alternative flight by canceling the previous flight and automatically reissuing the new ticket

Managing Disrupted Orders - possibility to manage (refund or rebook) order with disrupted flight

Updated on: 27/03/2024