✅ Support on how to obtain known special fares in BP using Presets

❌ Support on Airline NDC Portals (SPRK, IAG Portal, etc)

✅ Support on comparison of NDC Fares on the Airline NDC Portal to NDC Fares in BookingPad

❌ GDS/EDIFACT or Airline Websites, other OTAs/metasearch to NDC comparisons

✅ Accessing to our Agent Desktop / login problems (Bookingpad)

❌ Access to Airline-owned NDC Portals (SPRK, IAG Portal, etc)

✅ Support on comparison of NDC Fares on the Airline NDC Portal to NDC Fares in BookingPad

❌ GDS/EDIFACT or Airline Websites, other OTAs/metasearch to NDC comparisons

✅ Guidance on how to perform servicing actions on bookings (More details here)

❌ What can be done on bookings on Airline NDC Portals (SPRK, IAG Portal, etc)

✅ Provide live assistance on how to perform servicing actions on NDC bookings.

❌ Perform servicing actions on bookings

✅ Provide airline NDC Helpdesk contact details. (More details here)

❌Contact the airline to request servicing actions on the bookings

✅ Doing a quick tech analysis to determine what is the root cause of the problem and its responsibility

❌ We cannot initiate or manage a dispute on behalf of the agency. This must be done via BSP. Credit card payment decline.

✅ Providing the relevant XML traces and evidence to the agency so that they can run a BSP dispute

❌ We cannot chase the airlines to provide a solution to a dispute in any direction

✅ Problems with the extension while working inside Google Chrome

❌ Problems with the extension while working inside other browsers