Order Refresh - missing or outdated data
Order Refresh (Retrieve) updates the order and actualizes details that are outdated or missing.
Any time when the data are outdated or missing, specially when there was an action done with the order which changed the status and details in the order.
Examples:
The flight was disrupted and there are no details provided about what was changed (e.g. new times are not provided).
The on-hold booking was ticketed, but the status hasn't changed and tickets were not provided.
Open the affected order and click on the arrow icon at the top right. By pointing at the icon, you can also see a pop-up window for refreshing. After clicking on the arrow, Order Recovery will be activated and the order will be updated. Any missing or outdated information should now be displayed correctly.
When to make Order Refresh
Any time when the data are outdated or missing, specially when there was an action done with the order which changed the status and details in the order.
Examples:
The flight was disrupted and there are no details provided about what was changed (e.g. new times are not provided).
The on-hold booking was ticketed, but the status hasn't changed and tickets were not provided.
How to make Order Refresh
Open the affected order and click on the arrow icon at the top right. By pointing at the icon, you can also see a pop-up window for refreshing. After clicking on the arrow, Order Recovery will be activated and the order will be updated. Any missing or outdated information should now be displayed correctly.
Updated on: 30/07/2024
Thank you!