Order Details
Tickets & Coupons Information
You can find ticket numbers provided for the passenger in the section 'Tickets Information' in Order Details. There are further details displayed such as name of the passenger, type, issue date, coupons and price. Some tickets might not have a price information at all. In case a ticket with no price is linked to another ticket number with a price detail, the tickets are displayed aFew readersAlternative IDs
Alternative ID is a an ID that needs to be used in SPRK or another airline portal in case the PNR is not accepted. To see the alternative ID, go to Order Details and hover over the information icon next to the PNR.Few readers
Orders list
Orders List Page
View, search and make changes to all existing orders made by you and your colleagues. Switch tabs from the top menu to see only specific types of booking All On Hold Ticketed Cancelled Voided Issuing Expired Unknown Notifications Search FiltersFew readersOrder Status
You can find all your orders in the section ''Orders'' in Bookingpad and see the status of each order on the right hand side. To look for a status that is not displayed at the top of the order list, go to the Search and filter by "Status". On Hold - order was booked on hold, not issued yet Ticketed - order was issued Voided - order was voided according to the airline poliFew readersSearch Orders
Main Agency Search When you want to find a particular order quickly in Bookingpad, click on Orders in main menu and then click on 'Search' (top right). You will see several filters such as PNR, Status, Destination, Passenger's name, Ticket number and much more. Fill in one of these filters and click on 'Search' button. The order will be displayed below the filter parameters. Subagency SeaFew readers
Order Menu
PDF Download and Customization
Once you create an order in Bookingpad (on-hold or ticketed), it's possible to download order details in PDF or send them via email. PDF Download This option is available on the top-right menu via two different buttons Exports -PDF - allows for complete customization (shown below). Legacy PDF - predefined customization of some values available directly from BookingPad. PDF and EmaPopularPDF Liquid Template
Few readersOrder Refresh - missing or outdated data
Order Refresh (Retrieve) updates the order and actualizes details that are outdated or missing. When to make Order Refresh Any time when the data are outdated or missing, specially when there was an action done with the order which changed the status and details in the order. Examples: The flight was disrupted and there are no details provided about what was changed (e.g. new times are not provided). The on-hold booking was ticketed, but the status hasn't changed and tickets were nFew readersSend Order Details in PDF or Email
Once you create an order (either on-hold or ticketed order), you can download the itinerary in the PDF or send it via email. These functions can be found under the 'Exports' button. PDF The first function PDF allows you to download a PDF which includes the itinerary informations that can be seen in Order Details. ThisFew readersTransfer Order Information to GDS
Once an order is created in Bookingpad, you have the option to copy the flight information into your GDS via the button 'GDS'. This functionality is available for Amadeus, Sabre and Travelport. Open the order that you want to transfer Click on the GDS button Select one of the three providers. After selecting the GDS, a new window will pop-up. For Amadeus and Sabre you can see two moFew readersCopy Passenger Details via Button ''Book Again''
After you make a booking on hold, you can continue shopping the same marketing carrier for the same passenger via a button ''Book Again''. When you click on the button, the passenger details will be copied and you will be redirected to the new search. Then select the flight operated by the same airline and continue to ''Start Booking''. Passenger details from the previous reservation (1 PAX or more)Few readers
Order Log
In Order Log you can find various notifications, confirmations or errors that are sent by the airline for a certain order. You can easily access logs when opening the reservation in BookingPad and selecting the option 'Order Log' in the menu. If you perform any action in BookingPad like create an order " OrderCreate " or issue the order " AirDocIssue ", you can check them in Order Log along with their status.Few readersOrder History
When inside an order, open the Order History tab to view information about the changes that have happened. After performing actions such as adding services " ServiceAddition ", doing a rebook " ItineraryChange " or receiving a disruption from the airline " Airline Notification " you can look at the Order History to get moFew readers