Pending Payments
When leaving the addition of Seats and Services or Rebooks and Upgrades with the payment option as On-Hold, or when there was a problem while processing a payment.
Providers that support the option to not pay for Seats, Services, Rebooks or Upgrades instantly and leave then On-Hold will have this option as a Payment method while adding them to a ticketed order.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/on-hold-seat_14t9f0y.gif)
Once added as On-Hold the item will be shown as a Pending Payment when clicking the button at the bottom of the order, where you can see the details again and proceed with it's payment.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image_1fkwjws.png)
The payment of pending items have a time limit, once it's over the itmes will disappear from the list.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image_lwthf8.png)
Multiple items can be left as On-Hold and they will continue to be added to the Pending Payments list to be payed simultaneously.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image_4nlmje.png)
When Seats and Services have are pending payment, Rebook and Upgrade will be disabled and viceversa.
If there was an issue while processing a payment, the Pending Payments button at the bottom of the order will be shown with the item that couldn't be payed inside.
Leave changes On-Hold
Providers that support the option to not pay for Seats, Services, Rebooks or Upgrades instantly and leave then On-Hold will have this option as a Payment method while adding them to a ticketed order.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/on-hold-seat_14t9f0y.gif)
Once added as On-Hold the item will be shown as a Pending Payment when clicking the button at the bottom of the order, where you can see the details again and proceed with it's payment.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image_1fkwjws.png)
The payment of pending items have a time limit, once it's over the itmes will disappear from the list.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image_lwthf8.png)
Multiple items can be left as On-Hold and they will continue to be added to the Pending Payments list to be payed simultaneously.
![](https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image_4nlmje.png)
When Seats and Services have are pending payment, Rebook and Upgrade will be disabled and viceversa.
Problem while processing a payment
If there was an issue while processing a payment, the Pending Payments button at the bottom of the order will be shown with the item that couldn't be payed inside.
Updated on: 04/06/2024
Thank you!