What are remarks

Remarks include details that serve for the internal purposes (e.g. accounting, invoicing) of the agency. They work similarly as on GDS and can be exported to mid/back office via AIR or MIR files.

We support two scenarios of remarks:

Booking remarks
If you want to use remarks during the booking process, you need to firstly confirm to AirGateway which remarks template you want to have available. The template can be fully customized depending on the details you need. The screenshot below shows optional remarks during the booking.




We can also set remarks as mandatory in order creation, so the agents can not skip them during the booking process. The template will appear automatically and will have to be filled in order to continue with the booking.

Post Booking remarks
Once you create an order (unpaid), you can find the remarks section in your order details and add remarks after the booking.

How to use remarks

Click on the dropdown menu in ''Select template'' and choose the template you want to use.





Fill the data.



Click on ''Save'' button to view how it would look or "Save and Continue" to proceed to the next step.

Types of fields

Mandatory fields: Must always be filled. The entire line is sent to AIR files.
Optional fields: If remarks are saved and this is empty, this field won’t be sent to AIR files.
Regular fields: Will be sent to AIR files even if you don’t fill its field.
Auto fields: The data is automatically entered for you and can't be changed.

Types of data

Int: Numeric values non-decimal.
Float: Decimal values.
Str: To use any type of text. A minimum or a maximum of characters can be set.
List: A list of several values to use in selected field. This is a single selection list.

Auto Fields

Passenger ID: List of name and number from each passenger.
Passenger sales price: Price per passenger
Passenger index: Sequential number to identify each passenger (001, 002...)
Number: Single number to identify passenger (P1, P2...)
Origin: 3 letter IATA code with origin airport
Destination: 3 letter IATA code with destination airport
Traveler reference: Traveler reference used by the airline (ADT0, ADT1...)
Agent ID: Current BookingPad user.

Updated on: 26/01/2024