Question 1

NDC Servicing per Airline

Accepted Answer

Overview of NDC servicing per airline

| | Order Split | Refunds | Rebooks | Rebook with EMDs | Refund Disrupted Orders | Rebook Disrupted Orders | NDC Agency Portal | Help Desk | | ---- | | BA | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | IAG Portal | BA Help Desk | | IB | ❌ | ✅ | ✅ | ❌ | ✅ | ❌ | IAG Portal | IB Help Desk | | AF/KL | ❌ | ✅ | ✅ | ✅ | ✅ | ❌ | AgentConnect Biz | AFKL Help Portal | | LHG | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | SPRK | Lufthansa Experts | | VY | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | Vueling Agency Portal | i3.support@vueling.com / ndc.commercial@vueling.com | | AY | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | FAST Portal | Finnair Help Desk | | A3/OA | ❌ | ✅ | ✅ | ❌ | ❌ | ❌ | A3 SPRK | A3 Help Desk | | SQ | ✅ | ✅ | ✅ | ❌ | ✅ | ✅ | Agent 360 SQ | [Krisconnect@singaporeair.com.sg](mailt

Question 2

BookingPad Chrome Extension

Accepted Answer

This BookingPad extension allows you compare the content, and specially prices, between GDS (Amadeus) and NDC (Airgateway). All you need to do is to download this extension to your browser, which is completely for free, and start shopping in Amadeus.

How it works

Click on the image below to access the BookingPad Chrome extension and download by clicking on "Add to Chrome":

Click on the icon and log into your AirGateway account in the browser.

Once you log in, set the currency.

Open Amadeus and start shopping. The extension will automatically search in BookingPad for the same flights, and, if results are found, they will be displayed in the pop up window for you to compare the offers and prices.

Click 'Open' to be redirected to BookingPad where you can

Question 3

Shopping Presets

Accepted Answer

Unlock exclusive airline content for your agency using BookingPad's 'Preset' function. Easily create templates for various fare types to access Special Fares by defining:

Preferences: Negotiated, marine, tour operator fares, and more
PTCs
Qualifiers: Account IDs or promo codes
Preferred airlines

Effortlessly customize your content to match your agency's needs.

How to set up Presets

All agents inside the same agency will have access to the same presets

|| Only Managers can customize presets

Access the Presets page either from the dropdown filter while shopping or the Settings at the top.

At the top right of the page, you will see options to Export, Import and Add new presets

Create your preset

Click on the ➕ icon to start configuring your preset

You will be asked for the following information:

Title: name your preset
Airline: define the applicable airline
PTC: map it to the required PTC of the selected airline + preference. Add new ones if necessary.
Preference: Fare types (create new ones if not displayed inside the list)
Qualifier: Account/Contract ID or Promo Code provided by the airline.

| Not all airlines require every field.

C

Question 4

Order Rebook - Itinerary Changes

Accepted Answer

Where to make changes

In case you want to make changes in the order such as date or airport, click on the option Order Rebook at the bottom of the order page.

In case you have several segments in your order, you will see a window below the route saying 'Keep segment'. If you don't want to make changes in this segment, leave it as it is and continue to the segment that you want to change.

If there is only one segment in the order, you will see a window saying 'Change segment'.

What can be changed

Most providers allow date changes, several allow also the change of origin/destination airport.

Date Change

Click on the calendar icon and select a new date.
Search and select a new flight from the offer.

Airport Change

Click on the airport you want to change (either origin or destination) and type the new airport code into the field below.
Search and select a new flight from the offer.

Started orders

Once the order has a 'started' status, meaning one segment was already flown, the segment selector is disabled and the change cannot be made. For such cases you need to contact the airline directl

Question 5

Special Fares per Airline

Accepted Answer

Iberia **

| Type/Name | PTCs | Shop Preference | Qualifier | Output | | --- |---|---|---|---| | Tour Operator Deferred | ADT, CHD, YAD, INF | 758 | N/A | Priv (758) | | Tour Operator Semi-Deferred | ADT, CHD, YAD, INF | 758 | N/A | Priv (758) | | Visit Friends and Family | ADT, CHD, YAD, INF | 758 | N/A | Priv (758) |

British Airways **

| Type/Name| PTCs | Shop Preference | Qualifier | Output| |---|---|---|---|---| | Tour Operator Deferred | IIT, CHD, YAD, INF | 758 | N/A | Priv (758) | | Tailor Mader Fares | TIM, CHD, YAD, INF | 758 | N/A | Priv (758) | | Private Fares | PFA, CHD, YAD, INF | 758 | N/A | Priv (758) | | Marine Fares | SEA, CHD, YAD, INF | 758 | N/A | Priv (758) | | TMC NET fares | ADT, CHD, YAD, INF | 758 | N/A | Priv (758) |

Lufthansa **

| Type/Name| PTCs | Shop Preference | Qualifier | Output| |---|---|---|---|---| | Tour Operator | ADT, CHD, YAD, INF | N/A | Contract ID (e.g. 123456) | N/A | | Student Fares | STU, CHD, YAD, INF | N/A | Contract ID (e.g. 123456) | N/A | | JCB Fares | JCB, CHD, YAD, INF | N/A | Contract ID (e.g. 123456) | N/A | | Marine Fares | SEA, CHD, YAD, INF | N/A | Contract ID (e.g. 123456) | N/A |

Air France/KLM **

| Type/Name| PTCs | Shop Preference | Qualifier | Output| |---|---|---|---|---| | Tour Operator | IIT, CHD, YAD, INF or INN | 758 | Account ID (e.g. 123456) | Priv (758) | | Tour Operator | ADT, CHD, YAD, INF | 758 | Account ID (e.g. 123456) | Priv (758) |

Question 6

PDF Download and Customization

Accepted Answer

Once you create an order in Bookingpad (on-hold or ticketed), it's possible to download order details in PDF.

This can be done through 2 buttons:

Legacy PDF
Download Itinerary

The Legacy PDF allows you to check/uncheck the disclosure you would like to show on the document. The Itinerary shows all the itinerary details, without the possibility to check/uncheck disclosures.

It is important to note that, with the last update, the documents will not be sent to the email but will be only available for download.

PDF Download

This option is available on the top-right buttons of an order via two different options:

Download Itinerary
Legacy PDF

PDF and Email Customization

We are able to add your agency logo and color to your template. If you require further customization, you'll need to send us the new template done with Liquid so we can add it to your agency. It's possible to customize both, PDF and email templates.

Fields that can be used in templates for customization:

``` subject -> Subject of the mail

agencyLogo -> agency's logo url served from our systems providerLogo -> provider's logo url served from our systems pnr -> order PNR status -> booking status

passengers -> list of passengers with many information inside which can be looped in template passenger.data.title -> title of the passeng

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