• AirGateway Support Terms

  Shopping & Fares NDC Servicing ActionsFew readers

• Provider Error

  What is provider error Provider errors might occur in the NDC environment of our providers (airlines) and are displayed in BookingPad in the red banner. Please be aware that these errors are completely out of our control since they did not originate on our side, we are just displaying them on our frontend.  Example of a provider error in BookingPad:  How to solve thFew readers

• Reset User Password

  Reset Password If you can't remember your login credentials to Bookingpad platform, you can simply reset a new password. Just click on the button 'Forgot password', fill in your email address and click on button 'Submit'. The new password will be sent to your email address. Check your inbox You will have rFew readers

• Flight not Found in BookingPad

  If you are searching for a particular fight and not getting any results in BookingPad, please follow these steps.  1. Check the itinerary on the airline's portal Double-check if the particular flight is available on the airline's portal (SPRK, IAG, etc.). If the NDC itinerary is not available on the portal, it won't be available in BookingPad either. 2. Contact us if the itinerary is available on the airline's NDC portal If tFew readers