• Order Rebook - Itinerary Changes

  Where to make changes In case you want to make changes in the order such as date or airport, click on the option Order Rebook at the bottom of the order page. In case you have several segments in your order, you will see a window below the route saying 'Keep segment'. If you don't want to make changes in this segment, leave it as it is and continue to the segment that you want to change. (https:/Popular

• Airline Notifications - Disruptions

  Email notification When a flight is changed by the airline, the agency is notified to the email provided for these types of notifications about the change that occurred. Where to find notified orders You can display all orders with notifications by selecting the "Notifications" tab at the top right of the Orders page, next to the Search option. Orders with unseen notifications will alSome readers

• Cancel Options - Void & Refund

  To cancel or void a reservation, click the button 'Cancel Options' at the bottom of the page.  The order won't be cancelled immediately but it will open a new window showing the fare rules and amount that can be refunded. In case the order is within the voiding period, you will see the option to void the order.  Order Cancel Example of cancelation (https://storage.crisSome readers

• Add Services

  Depending on the chosen airline and flight you might be able to select ancillary services on more than one occasion (pre-booking/post-booking). Click the button 'Select Services' which can be found at the bottom of the page. The way how services are displayed can vary per each airline, some airlines send all services in one place, some send different types of services per entire trip or per segmentFew readers

• Order Split

  The function Order Split allows you to split the passengers in one order (PNR). There might be several reasons for the split, for example if one passenger won't be traveling and want to cancel the flight or travel on a different day, etc.  How to split the order Find the order you want to split and go to Order Details. Scroll down to the bottom of the page and you will see several buttons. Click on the button Order Split.Few readers

• Remove Seats and Services (EMD)

  Locate your seats Inside the Order Details of the order you want the seats removed scroll down the order page until you find the Ancillaries' information, as in the example below: Choose the seats you want to remove and click the "Remove" button, a window will open with the added seats, so you can select which ones to remove. Remove your seats (https://storage.crisp.chat/users/helpdesk/website/b8Few readers

• Change Passenger Data

  You can change details for both on hold and ticketed orders. Go to the order, click on Order Details and scroll down to passenger details. You will see a red button 'Change passenger data' which will allow you to proceed with changes.  (https://storage.Few readers

• Order Reprice

  The reprice function will do a repricing of your order and call the provider API for that. In case there is any change received from the provider, the information will be shown in BookingPad and according to that, you can decide whether you want to continue with issuing or not. Where to find the Reprice function Click the 'Order Issue' button at the bottom of the page. You will see the Reprice button next to the amount.  (https://storage.crisp.chat/users/helpdesk/website/b89441594885c800Few readers

• Order Upgrade

  If you want to upgrade the cabin, click the button 'Order Upgrade' that can be found at the bottom of the page.  Select the new cabin type from the offer and click the button 'Proceed'.  You will get a summary of the new selected cabin on the next step. The old cabin details and price are crossed out. Click on payFew readers

• Add Seats

  Click the button 'Select Seats' which can be found at the bottom of the page. The seats need to be added per segment. In case your order includes more segments, select the segment on which you want to add the seat. Hover over the seat map to see the price, select the seat that you want to add and click on 'Next'. (https://storage.crisp.chat/users/helpdesk/website/b89441594885c800/image1924sFew readers